Utility Bill Assistance

All CAEI Offices Remain Closed – We are not completing any face-to-face appointments this year. Please read this page carefully to understand your application options.

If you have a disconnection notice, please call your utility company and tell them you are requesting a 30-day hold on your account while you apply for the Low Income Home Energy Assistance Program (LIHEAP). Please submit your application carefully, with all required documents, and include a note that you have a disconnection notice.


When Can I Apply?

You can apply anytime between now and April 30, 2021.

How Can I Apply?

Please view this list of documents you will need to apply. Submitting an application without the documentation will delay the processing of your application.

There are three options to complete your application this year:

Option ONE: Apply Online: You may be able to complete your application online during the application season. This will be the fastest method if you are comfortable with online applications and can upload your documentation.

Apply Online

Option TWO: Mail-In Application: You can download an application, print it out, and mail it back to us with copies of your documentation. Please be sure to complete all questions on the application.

Download the Application Packet

Mail completed applications with copies of all required documents to Community Action of Eastern Iowa, 500 E. 59th Street, Davenport IA 52807.

Option Three: Request an Appointment for a Phone Application: You can request an appointment to complete your application by telephone. You can set your own appointment using the button below, or you can call us at 563-324-3236 and we will help you set an appointment. We will also be able to accept a limited number of same-day phone appointments each day but would like to reserve those same-day appointments for people who are facing disconnection. You must call 563-324-3236 for a same-day appointment. Set an appointment time that works for you by clicking the blue button below.

Book an appointment with Community Action of Eastern Iowa using Setmore


What Help is Available?

You may be able to get help paying for part of your winter heating costs if you meet income guidelines.  Community Action of Eastern Iowa will help you apply for benefits through the Low Income Home Energy Assistance Program (LIHEAP).   Until you apply, we cannot tell you how much money you will receive, but the amount could range from $200 to more than $500.  Assistance levels depend on income level, family size, the type of fuel you use to heat your home, and other factors.  If you are determined eligible for benefits through the LIHEAP program, you will also be prevented from disconnection from your heating and electrical service through April 1st of each year. If you heat your home with liquid propane (LP), you can qualify to receive delivery of propane through this program.

What if I Have a Disconnection Notice?

If you have received a disconnection notice, or if you are disconnected from your power source, we can help you develop a plan. Being without power, especially in the winter, is dangerous.  Do not wait.  Use the Chat feature or call us at 563-324-3236 if you have a disconnection notice.

Energy Conservation Tips

Energy Conservation Infographic