Utility Bill Assistance

What if I need help immediately?

If one of the following applies to you, please apply for “crisis assistance.”

  1. You are disconnected from your natural gas, electricity, or water (including sewer) service.
  2. You have a disconnection notice from your natural gas, electricity, water, or sewer service provider.
  3. You are about to default on a payment arrangement you made with your utility company and will be at risk of disconnection.
  4. You use propane or fuel oil and your tank is at or below 30% full.

To apply for Crisis Assistance, please call us at 563-324-3236 during business hours, or submit a service request ticket and we will assist you. Due to the pandemic, we are not seeing customers in our office at this time.

Income guidelines apply. Please view this list of documents you will need to apply. Submitting an application without the documentation will delay the processing of your application. If you applied for regular assistance during the past winter heating season we may not need all of these documents.

When Can I Apply for Regular Assistance (not at risk of disconnection)?

You can apply starting October 1, 2021, if your household includes someone age sixty or over, someone who has a disability, or you are at-risk of disconnection from your power or water source. All other households can apply beginning November 1, 2021. The last day to apply for the 2021-2022 winter heating season will be April 30, 2022.

You may be able to get help paying for part of your winter heating costs if you meet income guidelines.  Community Action of Eastern Iowa will help you apply for benefits through the Low Income Home Energy Assistance Program (LIHEAP).   Until you apply, we cannot tell you how much money you will receive, but the amount could range from $200 to more than $500.  Assistance levels depend on income level, family size, the type of fuel you use to heat your home, and other factors.  If you are determined eligible for benefits through the LIHEAP program, you will also be prevented from disconnection from your heating and electrical service through April 1st of each year. If you heat your home with liquid propane (LP), you can qualify to receive delivery of propane through this program.

How Do I Apply for Regular Assistance?

When it is time to apply (see above), you can choose the way that works best for you:

  1. Apply online: This is the fastest method if you have internet access. We recommend using a phone so you can upload photos of the required documents. The link to apply online will be available on November 1, 2021.
  2. Download a Paper Application: You can download a paper application to complete and mail it back to us. The application is provided in both English and Spanish. We also have application packets in red newspaper racks. You can visit one of these locations for an application packet: Community Action, 500 East 59th Street, Davenport; Community Action inside the Muscatine Mall; Community Action at 101 Lynn Street, Tipton; DeWitt Referral Center (615 8th Street, DeWitt); and YWCA Clinton Lobby (317 7th Avenue S., Clinton).
  3. Apply by submitting a service ticket: You can let us know you would like to apply by completing a short form and we will contact you to get started.
  4. Set your own appointment for a phone application: You can set an appointment for a phone application on a day and time that works for you. Click the button below to schedule an appointment.

Book an appointment with Community Action of Eastern Iowa using Setmore

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Energy Conservation Infographic