Utility Bill Assistance

What Help is Available?

You may be able to get help paying for part of your winter heating costs if you meet income guidelines.  Community Action of Eastern Iowa will help you apply for benefits through the Low Income Home Energy Assistance Program (LIHEAP).   Until you apply, we cannot tell you how much money you will receive, but the amount could range from $200 to $500.  The amount is based on income level, family size, the type of fuel you use to heat your home, and other factors.  If you are determined eligible for benefits through the LIHEAP program, you will also be prevented from disconnection from your heating and electrical service through April 1st of each year. If you heat your home with liquid propane (LP) you can qualify to receive a delivery of propane through this program.

When Can I Apply?

Applications are accepted starting on the first working day of October of each year for households with a member over the age of sixty, and for households with a disabled member.  For all other households, applications are accepted starting on the first working day of November.  The application period ends for all households on the last working day of April of each year.

How Can I Apply?

There are four ways you can apply. Please view this list of documents you will need to apply.

Walk-In: You can apply by walking in at any of our office locations.  Please check the hours and days walk-ins are accepted at each office, as we reserve Wednesdays as appointment days at some locations.

Request an Appointment: If you want a shorter wait time to be seen, you can request an appointment on a specific day and time. If you are unable to come to one of our offices because you are working during the times we are open, you can also request an appointment at another time. We will work with you to set an appointment time convenient for you. If you are unable to visit an office because of health reasons, we also provide home visits. To set an appointment or to request a home visit, please use the Contact Us form at the bottom of the page.

Apply Online: You may be able to complete your application online during the application season. To apply online, click this link. If you do not have an account on our portal, you will first be asked to set up an account. After setting up an account and logging in, please select LiHEAP App from the menu to get started.

If you have never applied before, or you have not been seen in our office in the past three years, you will have to complete an additional step to verify your identity. We will contact you after your online application is completed to let you know if you have to complete this step.  If we have to verify your identity, you will either have to stop by our office to show us your driver’s license (or passport or state ID card), or we will need to Skype with you, or you can submit a clear photo of you holding your ID (we have to be able to see the photo and the driver’s license number.  Please complete your application and we will contact you if this step is necessary.

Mail-In Application: You may be able to download an application, print it out, and mail it back to us with copies of your documentation. If you have never applied before, you cannot use a mail-in application the first year (you must walk-in or request an appointment). Households that have applied before must be seen in an office at least every three years, but can submit a mail-in application for the other years.

Click here to download the mail in application in English

Click here to download the mail in application in Spanish

Mail completed applications with copies of all required documents to the office nearest you. If you do not know which office to mail the application to, please use the Contact Us form below to ask us for the address.  Thank you.

 

What if I Have a Disconnection Notice?

If you have received a disconnection notice, or you are already disconnected from your power source, we can help you develop a plan.  Being without power, especially in the winter, is dangerous.  Do not wait.  Come in right away if you have a disconnection notice.